Shipping & returns
Fast across Europe. Painless to send back.
48-hour dispatch from our Braga studio. Carbon-neutral DHL & CTT express across the EU. 14-day free returns on every order.
Delivery zones
Where & how fast.
| Zone | Delivery time | Cost | Carrier |
|---|---|---|---|
| Portugal · Spain | 24–48 h | €3.90 · free over €30 | CTT Expresso |
| Western EU | 48–72 h | €5.90 · free over €40 | DHL · UPS |
| Rest of EU + UK | 3–5 days | €7.90 · free over €60 | DHL |
| Switzerland · Norway · USA | 5–8 days | €14.90 (taxes due) | DHL Express |
| Rest of world | 7–14 days | From €19.90 | DHL Express |
Orders placed before 14:00 WET ship the same day. Weekends and Portuguese public holidays excluded.
Returns
Three steps. Refunded.
Change of mind, wrong size, missed the moment — we accept returns within 14 days of delivery for any reason. Designs must be unopened and in their original sleeve.
01
Email us within 14 days
Send your order number to info@tattoofactory.eu. We'll send a prepaid label for EU orders.
02
Pop it in the post
Use the original packaging (or any small envelope). Keep the tracking number safe.
03
Refunded in 5–7 days
Once we receive the parcel we refund the original payment method within one week.
Quick answers
Common questions.
Can I track my parcel?+
Yes — every order ships with a tracking link sent to your email. You can also see status in your account.
What if my parcel is lost?+
After 14 working days for EU and 21 for international, contact us — we'll re-ship at no charge.
Customs & duties?+
EU and UK orders: VAT included, no duties. Non-EU: import tax may apply, paid by recipient.
Do you ship to PO boxes?+
Standard shipping yes; Express services do not deliver to PO boxes — we'll switch to standard if needed.
Can I change my address?+
Email us within two hours of ordering. After dispatch we cannot reroute the parcel.