FAQ

Answers to everything you might ask.

If you can't find what you need below, email us at info@tattoofactory.eu and we'll respond within 24 hours.

Application & longevity

How do I apply a tattoo?+
Clean dry skin, design face down, press a wet cloth firmly for 20 seconds, peel from a corner. Done.
How long does it last?+
Standard inks last 7–10 days on most skin. Hands, fingers, feet and joints fade in 3–5 days. Genipin lasts 14–21 days.
Can I shower / swim with it?+
Yes. After the first hour you can shower normally. Swim is fine, but heavy saltwater or chlorine shortens lifespan to 3–5 days.
How do I remove it?+
Apply baby oil, coconut oil, or olive oil. Wait 30 seconds. Wipe with a cloth. Rinse with soap and water. Fully gone.
Can I apply two designs at once?+
Absolutely — keep them at least 1 cm apart so the carrier paper doesn't overlap during application.

Are the inks safe for sensitive skin?+
Yes. All our inks are CPNP-registered (the EU Cosmetic Products Notification Portal) and made with skin-safe, cosmetic-grade ingredients. Patch-test 24 hours before use if you have known sensitivities.
Are they vegan?+
Standard and Vegan-Plus inks are 100% vegan, plant-derived pigments. Genipin uses gardenia fruit extract — also vegan.
Can children use them?+
Recommended ages 6+ with adult application. Avoid the eye area. We do not recommend on infants.
Pregnancy?+
Our inks are cosmetic-grade and pose no known risks. Consult your physician if uncertain.
What about allergic reactions?+
Reactions are extremely rare (<0.1%). If you notice redness, itching, or irritation — remove immediately with oil and cool water.

When will my order ship?+
Orders placed before 14:00 WET ship the same day from Braga, Portugal. Otherwise, the next business day.
Where do you ship?+
EU + UK with local carriers. Switzerland, Norway, USA, Canada, Australia and most of Asia via DHL Express. See the shipping page for rates.
Is shipping free?+
Yes — over €30 in Portugal/Spain, over €40 in Western EU, and over €60 in the rest of the EU.
Can I cancel an order?+
Yes, within two hours of placing it. After that the order has been queued for production and dispatch.
What payment methods?+
Visa, Mastercard, Amex, Apple Pay, Google Pay, Bancontact, iDEAL, MB Way, and Klarna pay-in-3 (EU only).

Can you print my own design?+
Yes — upload a PNG, SVG, PDF, or AI file (max 20 MB) on the Custom page. We send a digital proof within 48 hours.
Minimum order for a custom design?+
One unit. We don't have an MOQ for custom — but bulk pricing kicks in at 50 units.
How long for custom orders?+
7–10 days end-to-end: 2 days for proof approval, 2–3 days production, 2–5 days shipping.
Do you do white-label?+
Yes. From 200 units we can ship in your own packaging with your branding. Email info@tattoofactory.eu.
EU VAT for B2B?+
EU B2B reverse charge applies with valid VAT number. We invoice without VAT and you self-account locally.

Do I need an account to order?+
No — guest checkout works. Creating an account lets you track orders and re-order favourites.
How do I change my email?+
In your account settings, or email us — we'll move your order history across.
My package is missing — what do I do?+
Email info@tattoofactory.eu with your order number. We re-ship lost EU parcels after 14 working days at no charge.

Still wondering?